Refund Policy

Last updated: 2026-10-12

LaunchFlim is a digital service, available as soon as you pay. Try it on the free plan first: previews, editing and 720p drafts cost nothing.

1. No refunds

Subscriptions (Standard and Pro, monthly and yearly), film passes and extra credits are not refundable once paid, in whole or for unused time or credits.

2. Cancelling a subscription

You can cancel any time in Settings → Plan & usage → Manage billing and invoices. The plan runs to the end of the period, then you are back on Free and nothing more is charged. A downgrade also starts at the end of the period.

3. Where the law says otherwise

If the law where you live gives you a right to a refund or to withdraw, we honour it. Where Stripe’s Link processes a payment as the reseller, Link may handle refund requests under its own rules and the consumer protection rules that apply.

4. Billing mistakes

A duplicate charge, or a charge caused by an error in our systems, is refunded once confirmed.

5. Credits returned

When an AI action fails because of a problem on our side, the credits it took are returned to your account (credits are not money and cannot be cashed out).

6. Contact

Write to support@launchflim.com with your account e-mail and the payment date.